Can I link my ID to multiple Glase accounts?

It is not permitted to link one ID to multiple accounts. As soon as one ID is linked to two Glase accounts, both accounts will be blocked. In order to resolve this, please contact customer service.


I have two smartphones, can I activate Glase on both of them?

For security reasons everyone can have their app active on one smartphone at a time. If you download and register with another smartphone your first smartphone will automatically be deregistered.


Can I change my Glase PIN?

Yes, you can easily change your Glase PIN in the Glase app.

  1. Open the Glase app
  2. Go to 'Settings' in the menu
  3. Choose ‘Change your Glase PIN’
  4. Enter your old Glase PIN and click ‘Continue’
  5. You can now enter a new Glase PIN
  6. Confirm your Glase PIN

If you forget your Glase PIN, please contact our customer service. They will help you to restore your account.


How do I know that my payment account has been activated?

When you download the Glase app, you can easily register. After adding a payment account, your registration is completed when your spending limit is raised from 0 within the timespan of a few minutes. If this limit remains at 0, then we were not able to verify your identity during the registration process. In order to correct this, you need to scan your ID once again. In doing so, make sure that the picture is in focus and clearly legible.

You can easily complete this process by following the steps below:

  1. Open the Glase app and go to 'Profile' in the menu
  2. Click on 'Verify identity'
  3. Choose which type of document you would like to use for the verification
  4. Verify your identity by taking a photo of both the front and back of the document
  5. You will receive a message when the verification is completed!

If you only wish to use your Glase Account, no verification is needed. Your Glase Account is immediately active, but in order to use it, you should top up first or receive money from a friend or family member.
Learn how to top up
here.


I am not receiving an activation code? What do I do?

Please check that you have entered the correct mobile number, starting with the country code, followed by your phone number without the initial zero. If you still do not receive the code, then please contact customer service.


Can I link my credit card to Glase?

No. It isn't possible to link your credit card to the Glase app, but you can always top up your Glase Account using your credit- or debitcard!


What is a Glase Account?

A Glase Account is a pre-paid account. This means that in order to pay or send money, you need to top up your Glase Account first. No worries, topping up is easy!  This is also where your bonus and cashback will be deposited. For more info about this account, have a look here.


What is a SEPA Direct Debit Account?

By digitally approving the SEPA Direct Debit mandate, you grant Glase permission to debit your bank account for the amounts of your payments with the Glase app. For more info about this account, have a look here.


What is 'My Bank Account'?

With “My Bank Account” you are creating a connection via autogiro to a bank account. This means that when you pay with Glase the money for your purchases will be withdrawn from your bank account automatically. For more info about this account, have a look here.


What is a Glase Invoice Account?

When you pay with Glase your purchases and transfers are collected on an invoice sent to you monthly. Neither invoice or interest charges are applied, provided you pay your bill on time*. The spending limit will be shown in the app. Every time you make a purchase the limit is reduced. When you paid your bill, it increases again. For more info about this account, have a look here.